“3rd stay here and also with family in Grey Croft.”
2 power cuts with longest being more than 15 hours. No contact from the owners regarding our safety or asking if we required candles blankets etc (they live on site) as it was extremely cold. The children didn't not like it. The torch battery that was there did not work and we had no power in our phones left. Freezer food was discarded next day and additional had to be bought following day. As a family of 8 we dont eat out so freezer was well stocked. Disappointed at lack of care and interest from owners
- Sheilagh, February 2024
I know that you booked two cottages and left a review on each I also feel the need to reply to both reviews as you will applicate both replies will be very similar.
I’m sorry you experienced a electric cut during your stay, the whole area was off and have no control over these things.
I’m also sorry you felt the need to discard the food you had in your freezer, I checked with the Food Standards Agency site and their current advice is that food in a freezer with no electric remains safe for up to 48 hours (24 hours if only half full) if the door remains closed.
As I’m sure you appreciate, everyone also had to contend with the electric cut including ourselves. A number is provided to ring if you need help (for example to request an extra blanket or new batteries for your torch, there are numerous spares for most things on site and would have replaced these for you) or in an emergency if you need urgent help.
Our aim is to provide a pleasant relaxing stay for our guests I do hope the other six days of your holiday made up for the evening/night without electric and you got to enjoy the rest of our facilities.
North Farm Cottages look forward to playing host to you again.
Property Owner