“We booked this cottage for a second time as our previous stay was very comfortable.”
Unfortunately on our arrival there was a huge temporary generator opposite the front door which was both deafening outside and loud on the inside too. I contacted the Northumbria tourist office immediately and was told by the lady they managed a number of the Armstrong cottages but were completely unaware of any electrical issues which I found hard to believe. I fully understood the circumstances but was promised that I would be contacted back by themselves or the owner. An apology would have ...
Unfortunately on our arrival there was a huge temporary generator opposite the front door which was both deafening outside and loud on the inside too. I contacted the Northumbria tourist office immediately and was told by the lady they managed a number of the Armstrong cottages but were completely unaware of any electrical issues which I found hard to believe. I fully understood the circumstances but was promised that I would be contacted back by themselves or the owner. An apology would have been appreciated but never forthcoming which was most inconsiderate.(generator removed on the Wednesday). The property was very clean and tidy but is definitely in need of updating, the kitchen is in poor condition and the hob doesn't work properly. There are 6 windows which have blown, look dreadful and need replacing. A lot of money for not the best facilities. Sadly we won't be rushing back to this property again.
