“The property was not properly clean, there was dust and cobwebs all over the place, especially the main bedroom.”
The drawers in the main bedroom were too dirty to use. The toilet brush needs throwing away. There was something blue all up one wall in the ensuite - how could a cleaner miss that? Not enough toilet rolls or dish washer tabs. Some cups were dirty.
The main bed was just ok, however, the sofa in the living area was very uncomfortable. The living area felt cramped with the big table.
The advert does not mention that you are directly behind Bamburgh Castle Inn with it's very noisy fan - you couldn't leave windows open. The "sea view" description is misleading as you would have to sit to one side of one balcony (you don't have a view from the other) and the balcony feels grubby and is at the back of the Inn. The listing states that there is a tumble drier - there isn't.
It is, however, a very convenient location. The welcome pack was a nice touch, but I'd rather the money was spent elsewhere - especially as we didn't want the wine anyway.
I think it's rather rich to expect guests to strip beds, put bedding and towels in bags, make sure all cups etc are washed, dishwasher empty and bins emptied when the place isn't clean in the first place.
It's very cramped for more than 2 people and honestly is overpriced.
Thank you for your feedback. We are really sorry that you had some concerns over the quality of the cleaning. We do take this really seriously and have fed this back to the cleaner (via the letting agent) for improvements to be made. As it is a self-catering property we ask people to clean their own crockery etc and if it is placed in the dishwasher then this is emptied by the cleaner before the next guests arrive. Unfortunately the details of the tumble dryer had been removed from the list of equipment but had been missed in the description - this has now been amended, sorry for this error. Thank you. Property Owner