“On arrival the property was everything we were expecting, great location with ample parking.”
On entering, everything was good, the property was spacious, the lounge was a good size and comfortable and everything appeared clean and tidy as expected.
In the kitchen the mugs, cups, plates and glasses were all clean and the cupboards containing them were spotless, as was the cutlery draw and cutlery.
The fridge was good. A pint of milk in the greeting pack would have been useful, but never mind, we had brought some with us.
We then opened the freezer door and oh dear! The middle drawer front was missing, presumably pulled off by some previous occupier trying to retrieve their food from a frozen shut drawer. The top drawer was frozen shut also and the bottom drawer was dirty, but at least this one opened! This was totally unacceptable to us as we wanted to cook in the property and needed the freezer to store food (we didn’t want to shop every day on holiday).
Next came the kitchen utensil drawer, which was dirty, as were some of the utensils. This was somewhat of a surprise as it was next to the spotless cutlery drawer.
We then moved on to the pots and pans. These were a mixed bag of clean, needed washing, needed throwing in the bin!
We found various other issues of poor cleaning throughout the property e.g. more dusty cupboards in the kitchen and dusty drawers in the bedrooms. We would normally have ignored these as trivial, but were now pretty annoyed.
We immediately sent a complaint to the letting agent, complete with photographs. They got back to us very promptly, thank you, saying they would get the owner to contact us as soon as possible. We are still waiting!
As soon as it became apparent the owner was not going to do anything, we defrosted and cleaned the freezer so we could use it. We cleaned the kitchen utensil drawer and the kitchen utensils we used (before and after use). I’m afraid the ones we didn’t use were left as we found them!
We did our best with the pots and pans, but had to leave a pile out for the owner to dispose of. We added the greasy dirty oven gloves to this pile after deciding we couldn’t use them.
We couldn’t comply with the letting agents’ instructions to leave the property as we found it, but at least we have the satisfaction of knowing that the next occupants will be able to open the freezer drawers!
The property has such potential, it is such a shame we had to leave this review as all of the issues were easy to rectify (we did some during our stay).
Hello - I’m glad the property was everything you expected, clean, good location, space and accommodation size.
Again, I’m sorry I couldn’t accommodate yr request to move booking with 24 hour notice. Like you, my many returning guests enjoy the chilled Prosecco and cake.
Property Owner