“The cottage was well situated and convenient for where we wanted to visit and was also quiet, in spite of the closeness to the road, which we knew about when we booked.”
. It was comfortable and tidy however some of the cleanliness wasn’t what we would have expected. There was dust on some items - pictures in the bedroom and skirting boards and the side of the wardrobe and the ledge on the mirror in the main bedroom, also paw marks on the side of the units in the kitchen near the back door - which I wiped off - and also on the back door. The loft hatch was open in the twin bedroom at the front which we closed - I don’t know if this had blown open with the ...
. It was comfortable and tidy however some of the cleanliness wasn’t what we would have expected. There was dust on some items - pictures in the bedroom and skirting boards and the side of the wardrobe and the ledge on the mirror in the main bedroom, also paw marks on the side of the units in the kitchen near the back door - which I wiped off - and also on the back door. The loft hatch was open in the twin bedroom at the front which we closed - I don’t know if this had blown open with the high winds, in the twin bedroom at the back the rubbish bin hadn’t been emptied. The garden was fine although there were to 2 poo bags in the basket by the back door, left by someone else and also some cigarette ends which wasn’t nice, and there was a smallish gap in the fence which a small dog could have got through to the river. We understand that the cottage allows dogs and expect some wear and tear, but would have expected the professional cleaners to take this into account when attending. Maybe a check up by the owners every so often would be a good idea.
We are very surprised by your review as you did not contact us during your stay to advise us of any of the issues you have now raised and to allow us to deal with them.
In February this year the kitchen in Avocet was replaced and has all new integrated appliances as well as replacement of the small electrical items. The bathroom and cloakroom fittings were all replaced and both were re tiled. The fittings in both are high end and were expensive. In addition we have replaced some of the single mattresses with Hypnos brand expensive mattresses. That is in addition to our annual purchase of quality bedding and towels by Christy, Dorma, Sheridan and other high end brands. Sadly you do not mention any of this in your review. Our cottages are very popular and book up quickly so we are not able to stay in them ourselves during busy school holidays and peak season but we do stay in them out of season and ensure that any necessary work is done and items replaced. We also visit our cottages regularly at other times though can’t do this every week due to the distance involved. If guests report any issues during their stay we always deal with them straight away.
Thank you for letting us know about the small gap in the fence. We will have this checked. We will also speak to our cleaners about the issues you have raised regarding the cleaning. If these had been raised with us when you arrived at the cottage we would have asked our cleaners to go back and deal with them then. We do expect our cleaners to carry out a thorough clean and are sorry if this did not happen prior to your stay.
Property Owner
