“The cottage was in a lovely and convenient location.”
It was spacious and had a secure, but untidy, garden. The moss growing on the path at the side of the house was slippy and therefore potentially dangerous. The kitchen was well equipped. Whilst the cottage was generally comfortable it was run down and not very clean. We would not stay here again.
We are sorry to hear that you have had a few concerns during your stay at our cottage and disappointed that you did not contact us so that we could resolve them for you. Our gardener comes to the garden every two weeks and neither he nor the previous guests have alerted us to the problem of the moss. Now we are aware we have informed him about the issue. We take health and safety issues very seriously. We use professional cleaners and they maintain a high standard of cleaning which is generally commented on positively by our guests. If we had been alerted to any cleaning issues by yourselves they would have returned to deal with them.
As you can see from the photos on the website the cottage is a beautiful period property and is furnished with high quality solid wood furniture appropriate for a property of this style and age. We only buy good quality furnishings, bedding and towels from Marks and Spencer, John Lewis etc. Bedding and towels were replaced earlier this year.
If you did have genuine concerns or complaints, as advised by Sykes and also by ourselves in the information provided in the cottage, you should have notified us immediately (possibly with photos) to have given us the opportunity to deal with them.
Peter and Janet
Property Owner