“This is a pleasant, cosy and warm cottage that is well furnished and our needs were well provided for.”
However it was badly let down by very poor cleaning with dead insects and dust on most window ledges. The garden is cosy and quite well laid out but the garden furniture had to be cleaned of dirt and bird droppings before it could be used; perhaps it should be covered up rather than guests having to clean it before it can be used.
The specifications for the cottage do not mention the front access, which is some 20 yards away from the parking area along a narrow pathway (trip hazard where cracked) which has bushes either side along its length. These bushes need cutting back as some caught on clothing. Also, this path is used as a thoroughfare, with people walking directly past the front windows, causing dogs to bark.
In the bedrooms, the pillows wer too flat, the mattress was not comfortable and a larger than double size would have been appreciated.
The shower cubicle is small and tired and the ensuite to the main bedroom has a bath only.
For a cottage that cost £1200 for a week it should have been better.
We enjoyed our stay, the cottage is perfectly adequate, Bamburgh and the area are lovely and we would go again but not to this same cottage.
Thank you for your feedback. We are really sorry to hear that you felt the property could have been better cleaned. We have since removed this cleaner and employed someone different. In regards to the garden furniture, we do ensure this is cleaned weekly, but obviously it is open to the elements. We have considered a cover, however we are then asking guests to do more by folding and storing it somewhere – but we will certainly look at what we can do to make this easier. Parking in Bamburgh is a premium so having a designated parking area is great and it is a small walk to the front door. We appreciate that there is a path in front of the houses however we have never found that to be an issue for people. The bushes however will be cut back to make sure this is an easier walk. The descriptions on the property do clearly state that there is a bath in the ensuite with a hand shower to the side. We have changed the pillows though as a good nights sleep is key to a good break and we do have some time booked out in October to do some of those maintenance jobs around the house.
Property Owner
