“The first three days were hell.”
This was reported but no action has been taken by either the owner or management at Northumbrian Coast and Country cottages. An outside force was blamed when actually the owner could have easily avoided our hellish three afternoon/evening experiences. She avoided this discomfort herself by leaving the area on Friday until Monday (as did other permanent residents nearby) but happily taking our money and leaving us to put up with the situation that we had no means of knowing about. ‘Peaceful and relaxing’ it was not. As this property was booked through the agent we hold them responsible for taking our complain seriously on a human level and using a little imagination of how this property failed our need for the restful October holiday in lovely peaceful Alnmouth that we rightfully expected. We are certain that the individual staff of NCCC if finding them selves in this unprotected Tower right next to a tent with very loud bands and drinking people for three days would be complaining loudly. It is also worth mentioning that the owner, on hearing our complaint, instantly lied and said it was supposed to be an acoustic festival. We spoke to local people including a senior member of staff at the pub who has been involved in the festival for some years all who stated that the festival was very loud last year and previous years. The owner was aware of what was in store for us as she packed her bags for her weekend away. We had booked this holiday nearly a year ago and she could easily have mentioned that we might like to book different dates if we were not planning to be at the festival. DESPICABLE.
- Wendy Mathilda, October 2023
Very sorry to hear this - for the record I had a long standing baby sitting commitment that weekend as I am usually here for the Beer Festival and have never had any complaints from guests in 10 years it’s been running. The music is normally on the Saturday night and was advertised as acoustic saxophone I was told. So many apologies and please let me know if you would like a complimentary weekend at another time. Property Owner