“Once inside the cottage it was very nice warm and cozy with nice fixtures and fittings, however getting into the cottage was something else.”
The key safe is next to the front door, but the front door did not open, no matter what you did to it, this was the start, as we wanted to go into the cottage to work out where parking at the rear was, expecting to find a road or back lane, only to realise it was a public car park. This needs to be explained better. Now we have parked the car we were faced with a large bank of muddy grass which we then had to carry our bags up to the cottage, this was not ideal and I feel that if you were not great on your feet you would really struggle, remembering that this is the only access to the cottage, as the front door does not open ! The gate had a broken latch and the bolt to open it was on the inside of the gate, I personally could not reach the bolt, but luckily my husband could! There is a Brocken concrete block that I assume your supposed to stand on to reach the bolt again not great. Taking the door situation into account going out in the evening was not great as you were walking over muddy grass in your good shoes and on one evening I did actually slip over
Sorry to hear about your stay at Hillcrest .the front door had swollen with all the wet weather we have had. If only you had telephoned the letting agents you booked with.someone from the maintenance team would have sorted it straight away they're only a few doors away. Yes it's a public car park out the back of the property, I supply a permit for your use and from the car park there are three or four paved foot paths to the main street at the front also Hillcrest has a gate to the side with access to the front there's no need to use the rear garden gate.Once again I'm sorry to hear about your experience but what can I say IF ONLY YOU PHONED the sticking door would have been fixed in no time, that's what the maintenance team are there for so our guests have a trouble free enjoyable stay .thanks for your feedback
Property Owner
