“This was our third stay in Mariner’s House , which we like very much for its location , views and good access to the beach and village amenities.”
We have always been happy with the standard of cleanliness on arrival and find the open plan living area comfortable and relaxing. Overall, we found the house to be well-equipped.
However, we feel that the aspects of the bedroom and bathroom arrangements could be improved and updated .
1. The only shower in the house is over the bath , with a fixed screen , making access (for all but the young and fit ) not entirely safe or comfortable. The shower controls are stiff and awkward to use and there is a build up of mould & discolouration around the bath seal. As the house is premium-priced, we would suggest that a walk-in shower is a facility that could reasonably be expected . In this bathroom the toilet flush is not always efficient either.
2. The house offers facilities for an infant and this was our first time to visit with 4 adults and a baby ( requiring use of the small bedroom ) . This room includes 2 single beds with heavy metal frames , which together use almost all the available space in the room and so a travel cot can’t easily be fitted into the room without moving one of the beds against a cupboard door . The beds are extremely heavy and awkward to move . We would suggest that replacing these older beds with a lighter divan bed with a pull-out bed underneath would give this small room the flexibility to more easily accommodate a cot or to continue to accommodate 2 people ( where a cot isn’t required)
3. Laundry drying facilities were inadequate- the tumble dryer was not effective and seemed to circulate humid air so that clothes remained damp even after 30+ minutes . We requested a clothes horse/ airer to more easily ( and economically) dry baby clothes overnight as one wasn’t provided , however this wasn’t delivered promptly ( see 4 below) . We were surprised to be advised by the office staff to dry clothes on the radiators - as the temperature was above 20 degrees , use of the heating system for this purpose would have been wasteful and uncomfortable.
4. We have not found the office response to in-stay issues to be timely or efficient e.g it took two days and 4 telephone calls for our request for an inexpensive and easily -obtained clothes airer to be met . In a one-week stay we would expect a quicker resolution to a simple request. We also found the front door handle/ locking mechanism to be extremely stiff requiring considerable force in order to turn the key . We didn’t report this or the toilet flushing issue during our stay because of our poor experience of the office’s resolution of issues without repeat calls to them (We had a similar experience of slow resolution to an issue with the TV on our previous stay)
Glad you had a good holiday.
Thank you for your feedback, all your points have been noted and we will make any necessary changes required for the comfort of our future guests.
For future reference, if you decide to stay again with any NCCC property,
Maintenance issues should be reported directly to NCCC during your stay, who will then contact the owner to arrange any necessary repairs. Property Owner
