“The holiday property was fine, but we were not impressed with Sykes Cottages Customer Service.”
We rang on the Monday (20th May) to ask how to get the central heating and heated towel rail working; we were put on hold while (we were told) the assistant tried to contact Northumbria Coast and Country Cottages. However we held on for 15 minutes (at the very expensive mobile phone rate) but then gave up as your assistant had still not got back to us. (I would have thought it was standard procedure to come back to us after a minute or two to update us on progress, but apparently not so at Sykes Cottages!) The next day we discovered that Northumbria Coast and Country Cottages was just round the corner from our cottage in Alnmouth: surely your assistant could have told us this on the Monday? We then popped in to Northumbria’s office, and their staff were very helpful and sorted it; however the gentleman we spoke to told us that Sykes Cottages had not rung them till the Tuesday, so goodness knows what your assistant was doing during the quarter of an hour I was kept hanging on on the Monday! IT REALLY IS NOT GOOD ENOUGH.
Thank you for taking the time to provide feedback. I am sorry you did not get the help you asked for sooner. The cottage is fully managed for us by Sykes. Unfortunately the hive app had a technical issue which we sorted as soon as we could . I’m glad the staff at Northumbria coast and cottages were helpful and able to show you how to manually override the hive and temporarily sort out the problem until we could. I will make clear where their offices are in house notes, adding that to the emergency help number. This may help future visitors. Thank you again. All good wishes Heather
Property Owner
