“The property was not what we expected.”
I will be putting a letter of complaint in. Main issues are
There was no mention of the building work going on right in front of the property. Basically spent a week next to a building site. Noisy Mon-Fri with limited road access to the property.
Listed as 2 parking spaces, there was only 1 designated place.
Poorly maintained property, damp on the wall, drawers that wouldn't open and close properly, shower that had mould and also leaked.
I enquired about safe place to store bikes, the info we got back was wrong. The place we were told could store bikes didn't have room.
The bin store near the entrance didn't have bins in it but looks like several weeks of rubbish bags dumped in there. A local cat had great fun ripping open the bags. Not hygienic.
I would never have booked this accommodation if the listing had been accurate or at least being warned about the building work.
Thank you for your feedback, We emailed our guests to advise of the works, we are sorry that you didn't notice this prior to your booking. Sunset Point is always professionally cleaned but when I received the complaint I immediately contacted my cleaners who gave that shower a deep bleach clean to clean any traces of mildew which may have been present. We also occasionally had problems with bins due to neighbouring properties using ours and not emptying theirs in peak season. The bin store has now been moved nearer the road to allow the council to collect directly, and a new bin store is being built in a different position.
Yes, we always do maintenance work over the quiet season to ensure all is ready for the spring and summer business.
Best Regards
Property Owner