“Hello. Since my son moved to Newcastle we’ve enjoyed exploring the coast with regular holiday bookings.”
I’m looking for the ideal place to rent. I wish to complain. Firstly, there was a lot of noise from builders vehicles from 7.30am onwards each morning. Secondly, the plug in the first floor bathroom was jammed and the sink didn’t drain. I reported the plug to the owner and NCCC but nothing was done.
I’d taken my 96-year-old mother for a short break and these problems were very distressing for her.
Please will you offer compensation as we may well book accommodation again in Alnmouth or nearby?
Peter Farmer
We are genuinely sorry you had inconveniences during your stay, I'm afraid we have no control over building work taking place nearby. Regarding the sink issue and your request for compensation Im afraid that as you booked a short mid week break at a discounted rate there is simply no flexibility on costs. The plug was fixed by the cleaner as soon as she could get to the property.
Property Owner