“A lovely cottage, very clean and a very nice place to stay for the week.”
Our main bugbear - and I don't know if this is down to the owner or the agency was the very poor provision of basics. The first day we had to go out to buy salt, pepper, cooking oil and soap. All I think basics but were not provided. OK a small issue but, especially considering the cost of the cottage, annoying.
Thank you for your comment and we are pleased you found it clean and a very nice place to stay but am genuinely sorry that you were not totally pleased with your stay.
Regarding your bugbear, which is not something we have had before, I would comment that normally there are a few salt and pepper sachets in the jars and I can only assume that a previous guest has either used or gone off with them all. However, I do not think that it is realistic for guests to expect there are enough for a whole week. Cooking oil is something that different guests will prefer a certain type and people like my grandson, have allergies with some, so it would not be practical or safe to provide this. Also, guests would be very wary of using a bottle that was already open.
I am a little surprised with your comment about soap as there is a liquid soap dispenser in both bathrooms and the kitchen for guests to use, which I personally filled a couple of weeks before your arrival so should have still been available. I will however check with the cleaners that they were there for you and to ensure it is always available along with a few salt and pepper sachets for future guests.
So, in summary for future guests information we do provide a welcome pack of basic items with some sachets of tea, coffee, milk, biscuits, dishwasher tablets as well as some washing up liquid to get guests started, together with two tea towels, dishcloth and scourer as well as oven gloves.
Although, as it states, it is self catering and personally, when I go to a similar cottage, I make sure we have some basics to use when we get there.
However, thank you for your comments which we will take on board and I hope my comments above address your points and that it will not deter you from coming to stay at Fishermans Cottage again.
Property Owner
