“We had a lovely 2 week break in Hallgarth.”
The home is well laid out and has all the facilities needed. However, cleanliness was an issue there were bins unemptied with used make up wipes, we had to purchase our own towels as the ones provided smelt of damp and a lot of the cooking tools were also unclean.
Hi Heather,
I'm really sorry we have not responded to your comments earlier, a breakdown in communication between my husband and I I'm afraid!
We are pleased to hear that you enjoyed your holiday at Hallgarth but were sorry to hear that you had some issues. Our cleaning company have been made aware of this and so we hope there will not be a problem in the future.
We used to supply towels on request and that did not happen very often, so I can only assume the towels had been put away before they were fully aired. Since your visit we have changed our policy and we now provide all guests with towels every week. This has resulted in us replacing all of the towels with luxury Egyptian cotton ones so I hope, if you come again, you will be happy with our new additions!
For future reference we have left a telephone number in the house so if there are any housekeeping issues these can be resolved.
We hope to welcome you back to our holiday home sometime in the future,
Kind regards
Andrea
Property Owner