“Sandpiper was a lovely apartment, warm, clean and very comfortable.”
The down side was there were two couples sharing and only one key fob that opened the main gates. We repeatedly asked for another fob and were 'fobbed off' saying they only ever gave one key fob per apartment which I know for a fact isn't true. The solution according to Northumbria Coast and Country Cottages was when one couple went out, to put the key ring with the fob in the safe box on the garage wall and then when the other couple went out they retreive the keys, open the gate and then put the keys back in the safe. So, when we arrived back sometimes in the dark, we had to stop the car, open the pedestrian gate, putting the code in which doesnt always work, go to the key safe to get the key that opened the main gate. All this was such a hassle. The letting agent said they would contact the owner but we heard nothing back. I do feel that the maintenance company must have spare fobs but was told they dont. All this has left us feeling that we will not book again through Northumbria Coast and Country Cottages especially as they have either amalgamated or been bought out by Sykes and their service has deteriorated, you can no longer ring the local offices instead you are put through to Sykes. I would add that the second set of keys at the apartment was not for Sandpiper but for an apartment called Meroo so we had to go into Seahouses and get a second set of keys but without the fob for opening the main gates. Such a shame but we wont be booking Sandpiper again.
