“The property no longer has a downstairs toilet even though it was still advertised as such when we booked.”
This was problematic at times for 5 of us. The pillows on the beds were heavily stained and flat as pancakes, and the mattress on the double bed in the main front bedroom was MASSIVELY uncomfortable, resulting in a poor week's sleep, and aching backs for two of us.
Also, privacy was an issue as none of the windows had any kind of nets or voile, and the bathroom window needs a roller blind. The bathroom could also benefit from some hooks to hang clothes whilst bathing, and a shelf or end table next to the roll-top bath, as there is nowhere to put any toiletries.
Thank you for your comments. With regards to the toilet, you should have received an email to inform you of the change prior to your stay. There were six new pillowcases left at the property before your stay, some of which were still in unopened packaging as spares. We are sorry you found the mattress uncomfortable, unfortunately it is difficult to cater to all tastes. We purposely do not put voiles or blinds at the windows as shown in the photographs, as it would be a shame for guests to miss the views. We take on board your comments about the hooks in the bathroom and thank you for your suggestion, there are four glass shelves adjacent to the shower.
Property Owner