“Well where do I start.”
Booked for Xmas 2022 in November 2021. The description is very inaccurate. I flagged this with skyes and they said it would be updated. Driveway for 1 car. Any others have to park across the road at the village hall. Upstairs bathroom has 3 broken tiles around the bath that is inset. The garden needs a good clean, so slippy from algae on patio. Hot tub was very dirty, all bits in the bottom, so only used once. Also needs painting. The garden needs a good tidy up and some attention. No blinds or curtains in dining room but got blind rail. No welcome pack as advertised Sofa had a broken leg so in the end we had to remove all feet off the sofa. Stairgate on bottom step is dangerous. No where to put your foot apart from standing on it. Advertised as 2 x fridge/freezer. There isn't. There's only 1 fridge freezer. The fridge manages to freeze everything even on the lowest temperature. The washing machine bleeps the while time through the cycle. Dishwasher doesn't wash properly. Read reviews from last year saying armchair has broken leg is now in dining room, which yes it is, you can see the leg is broken. No full sets of crockery. A few of each from a set. Reported a leak in dining room that got worse throughout the week. Was reported to owner. After returning home I get an email saying owner has reported this as dog urine. Which it absolutely is not. And also apparently dogs had scratched the door, which the dogs have never done, they were never left on there own. I feel like the owner is just trying to pass damages on. I had many concerns from other reviews before arriving. Sykes assured me multiple that would all be rectified but unfortunately not. We travelled 6.5 hours to get there. Would not return. While place needs a good clean and refreshing up. Cobwebs on ceiling and black dust on light fittings
Hi There
We do send a welcome email to all guests that advise of the parking layout prior to arrival, apologies that you hadn’t seen this for any inconvenience caused.
There is a cracked tile in the bathroom, this is purely cosmetic, we do have plans to replace this on our next maintenance visit.
The garden, hot tub and patio were clean prior to your arrival but unfortunately your booking took place when we had torrential rain which then took its toll on the outside of the property.
We are very sorry, we don’t know what happened to the sofa, to our knowledge there was no issue prior to your stay, we placed a temporary fix and is fine to use as long as no one moves the sofa but we are due to have this resolved completely soon.
We did notify Sykes that we now only have one fridge/freezer, However it is a very large American style fridge/freezer which can store a lot of food, we are sorry that this wasn’t amended prior to your stay and have ensured this has been changed.
There was a broken leg on an armchair but this was removed prior to your arrival so is no longer a concern.
You originally contacted us to say that you believed that there was dog urine as apposed to a leak and as the issue hadn’t come back, we assumed this to be correct, we later discovered that there was a fault with the dishwasher causing the leak we are very sorry that sykes had contacted you as we were initially logging it whilst we looked to make the repairs.
We wished you would have mentioned these issues on your booking as some could have been easily rectified as we are always on call to attend if anyone needs assistance.
Overall, we do hope you managed to enjoy your time away.
Kind regards.
Property Owner
