“Loved the house it was gorgeous.”
Points that let our stay down were
Mattress very hard so this disturbed our sleep, we like a soft mattress.
A lot of dust and cobwebs around, we did remove some when cleaning up
Dog poo in garden, one of the kids came in with it on them. Our dog was not allowed to roam around the garden or house without a lead on, shame that other visitors couldn’t clean up after their dogs, however the garden should be checked before the next visitors arrive.
No brush to brush up, had to keep carrying ...
Points that let our stay down were
Mattress very hard so this disturbed our sleep, we like a soft mattress.
A lot of dust and cobwebs around, we did remove some when cleaning up
Dog poo in garden, one of the kids came in with it on them. Our dog was not allowed to roam around the garden or house without a lead on, shame that other visitors couldn’t clean up after their dogs, however the garden should be checked before the next visitors arrive.
No brush to brush up, had to keep carrying the hoover down, there was a dustpan but no brush
Hi,
I’m so sorry to hear you were disappointed with aspects of your stay. We try to make every effort to ensure all of our guests fully enjoy staying with us.
We have 3 different grades of firmness of mattresses in the cottage to try to cover all sleep comfort needs and I’m sorry yours wasn’t soft enough.
We welcome well behaved dogs and although we ask that they are not left unattended the garden it is fully enclosed and secure to let pooches run freely. Our gardner checks for dog poop and any other rubbish in the garden every changeover so apologies for this oversight. It’s never happened before. We do provide dog poop bags as well as clear signage on what we expect responsible dog owners to do.
I have contacted the Sykes house-keeper to ensure we carry out freshen-up cleans to remove dust and any cobwebs if the cottage has been empty for more than two weeks (it staggers me how quickly these can appear).
The brush should have been with the pan - I found one under the sink and the other in the utility cupboard. They’re paired up now .
Property Owner