“On arrival we found that our allocated parking space was taken, by whoever was staying at Avacet cottage had 2 vehicles, so 1 was parked in our space.”
When entering the cottage, we went into kitchen and noticed the glass oven door had not been cleaned. In the kitchen, there was a lack of kitchen utensils, pots and pans, plus oven trays. But especially missed a set of sharp kitchen knives. The overall standard of living was ok. When entering the garden and letting the dogs out in the garden, after a long journey, we were greeted by an overgrown and unmaintained. There were many overgrown bushes, which prevented you from fully enjoying the different aspects of the garden. The tree which is the very large vocal point in the garden, was that untamed, that the many overgrowing branches were obstructing the double bedroom window, nearly coming into the bedroom, when the window needed to be opened.
Overall, the tree needs a tree surgeon to come and do a servere cropping of this out of hand tree, before any major structural damage happens.
Unfortunately we feel we will not be returning to this property or it s. neighbour Avacet cottage. Has we have had negative experiences this year in both cottages, which we know is owned by the same couple.
What is disappointing is that we addressed many issues with the garden when we stopped at Avecet cottage in June, communicating with the owners about the unkept and general maintenance of the garden. When we arrived at Dunlin cottage, we were hugely shocked to find his other cottage garden was in a similar state and nothing had been addressed by the owners, from June until August. We were very disappointed these issues had not been addressed with both cottages.
Had our complaint been listened to, our overall, holiday experience would have been a more enjoyable experience.
We will definitely not be returning to both cottages.
Tina and Julie
We welcome feedback from our guests and it would have been helpful if all these issues had been raised during your stay. The car park issue should not have arisen as all spaces are clearly marked with the names of the cottages. Our housekeeper informs us that there are sufficient pans in the cottage along with four sharp kitchen knives. We did respond to the issues raised by you during your stay regarding the garden and weeds were removed and the tree has been trimmed.
Property Owner
