“The photographs are not a true representation because there is no hilltop view due to garden trees being so overgrown.”
There is no starter pack for the log burner which the owners blame on Sykes for incorrect marketing. The heating is knackered. The place is dirty and uncared for. The owner’s attitude towards paying guests is less than appalling. It’s a shame for Sykes because their accommodation that I have previously booked has been wonderful. The cottages is being neglected and needs serious maintenance undertaken. I have lots of photographs as evidence of the disrepair and lack of care and cleanliness.
There is no starter pack for the log burner which the owners blame on Sykes for incorrect marketing. The heating is knackered. The place is dirty and uncared for. The owner’s attitude towards paying guests is less than appalling. It’s a shame for Sykes because their accommodation that I have previously booked has been wonderful. The cottages is being neglected and needs serious maintenance undertaken. I have lots of photographs as evidence of the disrepair and lack of care and cleanliness.
The house is called Hilltop as it is on a hilltop in the village, not because there are hilltop views, except in the far distance from the main bedroom over the top of the trees. We inherited the name of the cottage.
It's a shame that you found fault with the cottage. You are right we are due some maintenance, unfortunately it's not been possible to book this in until October.
I tried to help as much as I could at a distance with your issues with the heating both on the phone and by text message - which when checked since appears to be working as expected. I'm sorry that you felt my attitude was incorrect or uncaring.
I would appreciate seeing the photos you took that showed a lack of cleanliness, as I have previously checked on the cleaner's work and not found it lacking. Perhaps you could forward them using What'sApp to the phone number you already have for me? Property Owner