Northumbria Coast and Country Cottages

FAQs

Our FAQs are listed below. If your question is not answered here, please use the form at the bottom of the page and we will get back to you as soon as possible.

When you make a booking you enter into a legal contract with the owner of the holiday property. To read a copy of the booking terms and conditions please click here.

Yes, if you wish to make your booking and payment by telephone please call us on 01665 830783 or 01665 720690.

In addition to the weekly rental price there is a £40 non-refundable booking fee for the service we provide. When booking 8 weeks in advance we require a 30% deposit of the rent plus the booking fee and any extras. The balance of the rent is due 8 weeks prior to the start of the holiday. We accept payment by bank transfer (Quote booking number) Sort 20-58-17 Account 43909298, debit or credit card. There is no charge for debit or credit card transactions.

Yes, over 70% of our properties accept up to two well-behaved dogs. Look for the tick next to Dogs welcome in each properties facilities list. We have a few simple rules: Dogs must not be left unattended in the property; You must exercise your dog away from the premises; Dogs are not permitted upstairs, in bedrooms or on furniture; All flea and worming treatments must be up to date; You remove all evidence left by your dog. No puppies (less than 12 months old) are allowed except by special arrangement with the homeowner. Please note where a property is described as being No Dogs Allowed this includes all animals including assistance dogs, in consideration of our customers who suffer from animal allergies. If you wish to bring any other type of animal please contact us before making your booking. For a full list of dog friendly properties click here.

If a property does not welcome dogs it is for several reasons.  Firstly, the owner may worry about damage to carpets and furnishings, secondly they may not like dogs themselves and thirdly they may have an allergy.  As far as the customer is concerned, if they book a dog free property they are assured it is safe from allergy problems. For this reason alone, it would not be right for us to ask an owner to take a dog in a dog free property.

This is the designated day of the week your holiday starts and ends. Normally, this is a Friday or Saturday. We also have a couple of properties with a Sunday changeover. A number of our properties now offer midweek breaks so have a second changeover day of Monday or Tuesday.

Mostly yes, bed linen is provided at nearly all our properties and towels are provided in over half. Look for the ticks next to bed linen provided and towels provided in each properties facilities list. If you have requested a Cot/Travel Cot you need to bring all your own bedding and linen. Towels are not provided for beach use. 

Most properties include power (electricity, gas and oil) in the rent. However, a few charge a supplement, have a coin meter or make a charge based on a meter reading at the end of your stay. Where an open fire, log or multi fuel stove is available most homeowners provide a starter pack but you will need to purchase additional fuel during your stay.

Electric vehicles are becoming more popular and we want to accommodate these vehicles where possible. Not all properties will be suitable or have safe places to charge a vehicle, we would ask that you contact the office before booking a property if this is an essential requirement. If you are using an electric vehicle at the property, you must ensure you use designated charging points only (where available) and/or manufacturers approved cables.

The owner reserves the right to charge additional fees and/or refuse to allow electric vehicles to be charged if the property is deemed unsuitable or unsafe to do so.

No. Nearly a third of our properties provide free wireless internet access. Look for the tick next to Wi-Fi in each properties facilities list. Please do not expect homeowners to provide IT support during your stay.

This is not an easy question to answer. Due to the rural and sometimes isolated location of our properties, there can be limited or no mobile phone signal available. To check what the coverage is like in the area you are staying in go to the UK Mobile Coverage website www.ukmobilecoverage.co.uk. Please call us if you need the postcode of the property you are interested in.

This is a refundable deposit required by a few homeowners. If required it is listed under Options/Extras when you view the property availability. It is paid to the owner either prior to your stay or on arrival, and returned within two weeks after the end of your holiday. At New Year a refundable deposit of £500 is required if there are 6-8 people in the party, and £750 if there 9 people or more.

If the information you require about a property is not on the website please phone us on 01665 830783, or send us an email, and we will be pleased to help with your enquiry. To send us an email click Contact Us and complete our enquiry form.

If you paid your deposit by credit or debit cards you will be sent an email with a link to Sagepay - our secure payment page where you will be able to pay your final balance. If you did not pay by credit or debit card then we will email (with a link to pay online) or telephone. You can pay your balance online or by phone. Full details will be provided with your booking confirmation email/letter. Once your balance is paid we will send you an email/letter confirming this along with the final instructions for your property.

If you paid your deposit by credit or debit card you will be sent an email with a link to Sagepay - our secure payment page where you will be able to pay your final balance. If you did not pay by credit or debit card then you will receive an email (with a link to pay online) or telephone call reminding you that the balance is due. You can pay online or by phone. Please note we are unable to accept cheques as payment for your holiday.

Yes, bank transfers are welcome, please quote your booking number as reference.

Sort 20-58-17

Account 43909298

Funds must clear our account by the due date and confirmations will be sent once the payment is clear. The booker is responsible for all bank charges and fees associated with the transaction.

We are no longer able to accept payment by cheque.

When you pay your balance, 8 weeks prior to the start of your holiday, we will send you detailed instructions on how to reach your cottage and access keys. If you have booked at the last minute (less than 8 weeks) we will send your instructions with your booking confirmation.

Properties are generally available from 4pm on the first day of your holiday and you will need to leave by 10am on your departure day. Exact arrival and departure times are provided in your instructions. Please do not arrive early, unless previously arranged, as time is needed to clean the property between holiday lets. 

Yes, please. All properties are thoroughly cleaned between lets, but please leave yours clean, otherwise cleaners may struggle to have it ready for the next guests. The homeowner does reserve the right to charge for any unreasonable extra cleaning on departure or at a later date.

Yes, many of our properties are available to book short breaks from 3 nights during the winter season, and some all year round. Short breaks normally start on a Friday or Saturday, but a number of our properties now offer midweek breaks starting on a Monday or Tuesday. A 3 night short break is 75% of the normal weekly rental, and 4 nights is 85% and 5 - 7 nights is 100%. Additional nights are charged pro-rata of the normal weekly rent.

It depends. Some of our most popular properties are booked a long time in advance, but many can be booked at short notice. We will always have properties free for the coming weekend so it is always worth checking our availability. We are happy to take provisional bookings a year in advance and hold it until we have published the rental price.

Please check your junk folder. Sometimes our emails can be filtered out of your inbox. To avoid this please add our email address to your contacts bookings@nccc-ltd.co.uk. If you still cannot find our email please phone us and our booking staff will check your details and resend the email.

Yes. However, we must know, in advance, the names and ages of all guests staying in the property. The overnight total must not exceed the maximum number the property is advertised as accommodating.

In the first instance please call us to discuss the changes. If it is possible to accommodate them we will be happy to help. Holiday dates may be changed providing the property is available for the new dates and the homeowner agrees to the change. You will be required to pay any difference in rent (if applicable) and a handling charge of £60 to cover the extra administration required. Please note that once a booking has been accepted, it can only be changed to another property by treating the original booking as a cancellation.

We strongly recommend you take out holiday insurance cover and there are various companies that provide this cover. For cancellations with no insurance, we will do what we can to re-let the property. If successful we will refund your payment less the booking fee and handling charge of £60. If unsuccessful the booking is forfeit and the final balance is still payable on the due day.

If you find anything wrong please call the contact in your instructions and advise them of the problem. They will be anxious to put things right. If they do not seem to be or you cannot get hold of them please call us. Outside normal office hours please phone our office and follow the instructions you receive. Please do not suffer in silence or resolve to write when you get home. Although you may not want to be disturbed when on holiday problems can often be resolved quickly, or solutions provided, which means that your holiday can continue without concern. If you do not contact us about a problem while on holiday it can jeopardise your rights to make a claim.

No. All our properties are No Smoking.

The non-refundable booking fee pays towards the cost of advertising and marketing our properties and the cost of providing our staff and booking system required to process your booking,  and to be available to answer any questions you may have prior to your arrival and throughout your stay. It also pays towards the additional information, and photographs, we provide about the area to help you decide where to stay.

You can send us your question here.

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